Discovery to Resolution Workshop for I&O Leaders & Practitioners

DETAILED WORKSHOP PROSPECTUS

Day 1 - May 5th, 2022

Evaluating the ROI of Modernizing IT Operations

The first day of the workshop will focus on evaluating the current practices of your IT operations organization and assessing the opportunity and ROI of investing for enhancing efficiencies, productivity, and business outcomes. 

• Use Case Prioritization – Identify and prioritize use cases for improving operations. Assess technology and business impacts. Identify KPIs & relevant SLAs. 
• Tool Rationalization – Audit existing toolsets and capabilities. Identify gaps, tools that can be replaced, and others requiring integration.  
• ROI Assessment – Quantify the procedural and business benefits of adopting new tooling with enhanced capabilities, as well as the risks of not investing and modernizing. 

LEARN: On Day 1 you will receive an Ecosystem Self-Evaluation Kit, complete with methodologies and tools for evaluating your own ecosystem and help you build the opportunity and business case for modernizing your own practices.

Day 2 - May 12th, 2022

A Technical Dive in IT Operations Best Practices

The second day of the workshop on technical best practices and capabilities required for overcoming the challenges, gaps, and use cases that you’ve prioritized in your Ecosystem Evaluation for driving the greatest ROI for your organization and your business. 

Guided by the prioritized use cases that you’ve determined have the greatest opportunity to drive impact for your organization and business, our Solution Architects will leverage the OpsRamp platform to walk you through a technical step-by-step demonstration of the most innovative industry features and capabilities available to you today.

LEARN: Best practices are dependent on your prioritized use case inputs, including: 

• Hybrid Monitoring – Automating the process of discovering resources across your hybrid ecosystem, understanding application dependencies with service and topology mapping, automatically applying customized monitoring templates, and bi-directional collaboration with your ITSM tool/s. 
• Event & Incident Management – Correlating, deduplicating, and suppressing redundant alerts, automatically identifying root cause and incident type, 
• Remediation & Automation – Customizing workflow templates for automatically remediating recurring alerts, and escalating notifications for quickly notifying the right SME with the right insights to quickly resolve incidents. 

Today’s IT operations teams can’t drive innovation and help the business compete stronger without first modernizing their own practices. The first step to becoming a modern IT operations organization is to assess operational gaps and understand the technical capabilities available in-market today. The goal of OpsRamp and Greenlight Group is to help IT operations teams understand the possibilities and benefits of modernizing practices. 

Register today to save your seat.