IT organizations collect plenty of metrics on application and infrastructure performance. However, IT’s value now lies in translating these low-level metrics into measurable business outcomes as digital initiatives go full throttle.
For example, instead of just looking at IOPS, IT can measure the time for a customer to complete an online transaction. Improved CPU utilization can translate to increased items per order.
Download this paper now to learn more about:
How to reorient IT measurement processes to business and customer-centric metrics with examples from several verticals;
Tips for connecting traditional IT metrics with business data to create new metrics;
How to measure lagging and leading indicators;